Our Values

24/03/2010

OUR VALUES

Customer Focus
To deliver outstanding cost effective customer services with measurable continuous improvement. A service that is responsive to the diverse needs of our customers provides them with choice that is easy to access and right first time

Integrity
To do what we say and act openly, honestly and professionally in building upon the roots of the communities by adopting and promoting the traditions of those communities for the inclusion and benefit of all

Innovation & Enterprise
To be innovative and enterprising in achieving continuous improvement in all activities so that we are consistent with the business objectives

Prudence
To act with care and thought for the future, balancing short and longer term considerations in the use of our resources and assets, in order to secure sustainable services

Equality, Diversity & Respect
To treat everyone fairly in promoting and providing equality of opportunity in all activities

Environment
To consider the environment and its sustainability and to be proactive in reducing the use of resources, carbon emissions in particular