LHA-ASRA Group aims to provide the highest standards of service to all our customers, but we recognise that sometimes things do go wrong. We want to sort out any problems quickly and use your comments to improve our service in the future.
You can make a complaint to our offices by telephone on 0116 257 6716, by letter, email, our regional offices or our online form.
If you are not satisfied with the response from your local office, you can contact the Director of Housing Services at Head Office.
If you have been through our formal complaints process above and remain unhappy, you can ask the Independent Housing Ombudsman to investigate the matter by:
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3 Bede Island Road, Leicester, LE2 7EA. Tel: 0116 257 6700 Please note that all calls may be recorded for training and monitoring purposes.