Top Ten Ways To Get Involved Activity Time Commitment What’s The Point Satisfaction questionaires Just a few minutes Helps us to follow up with residents who are disatisfied, enabling us to rectify and learn from the experience. Estate inspections Minimum 3 times a year Helps us to monitor and improve communal services. Forum 100 1 to 4 hours per year Complete surveys between 1 to 4 times a year to give us a wider resident input into policy and procedures. Great way for residents to get involved with limited time or health/disability issues. Neighbourhood reviews Up to half an hour - once every 2 years Tell us how satisfied you are with the services in your neighbourhood and help us improve on them. Resident Representative Minimum 4 contacts a year Be our ‘eyes and ears’ on the ground, to keep us up to date on local issues. Mystery shoppers and tenant inspectors Minimum 1 contact a year Help to give a reality check on our services. Service Evaluation Group Attending 7 meetings over a maximum 6 months Be part of a group of residents who choose a service area to look at, check if we are doing what we should be doing, do best practice research and bench marking, and report the findings with recommendations for improvements directly to managers. Editorial Panel 3 to 4 contacts a year Contribute ‘on-line’ to our newsletters and customer leaflets helping us to focus on ‘you said, we did’ stories. Regional Advisory Panel 6 meetings a year Be part of a panel of residents, each representing a specific constituency, to help us improve our communities. Complaints and compliments A few minutes Tell what we are doing well and not so well to help us improve our services. We want to hear about the issues that concern you and welcome your suggestions for changes and improvements. You know your community! With your support we can work together to improve the quality of life for our residents and their neighbourhoods. We provide free training, and pay all out of pocket expenses for our volunteers. Residents who have got involved have found it can help them increase their confidence and develop their skills. It can be a great way to meet others, and a stepping stone to other opportunities.
Activity Time Commitment What’s The Point Satisfaction questionaires Just a few minutes Helps us to follow up with residents who are disatisfied, enabling us to rectify and learn from the experience. Estate inspections Minimum 3 times a year Helps us to monitor and improve communal services. Forum 100 1 to 4 hours per year Complete surveys between 1 to 4 times a year to give us a wider resident input into policy and procedures. Great way for residents to get involved with limited time or health/disability issues. Neighbourhood reviews Up to half an hour - once every 2 years Tell us how satisfied you are with the services in your neighbourhood and help us improve on them. Resident Representative Minimum 4 contacts a year Be our ‘eyes and ears’ on the ground, to keep us up to date on local issues. Mystery shoppers and tenant inspectors Minimum 1 contact a year Help to give a reality check on our services. Service Evaluation Group Attending 7 meetings over a maximum 6 months Be part of a group of residents who choose a service area to look at, check if we are doing what we should be doing, do best practice research and bench marking, and report the findings with recommendations for improvements directly to managers. Editorial Panel 3 to 4 contacts a year Contribute ‘on-line’ to our newsletters and customer leaflets helping us to focus on ‘you said, we did’ stories. Regional Advisory Panel 6 meetings a year Be part of a panel of residents, each representing a specific constituency, to help us improve our communities. Complaints and compliments A few minutes Tell what we are doing well and not so well to help us improve our services.
Activity
Time Commitment
What’s The Point
Satisfaction questionaires
Just a few minutes
Helps us to follow up with residents who are disatisfied, enabling us to rectify and learn from the experience.
Estate inspections
Minimum 3 times a year
Helps us to monitor and improve communal services.
Forum 100
1 to 4 hours per year
Complete surveys between 1 to 4 times a year to give us a wider resident input into policy and procedures. Great way for residents to get involved with limited time or health/disability issues.
Neighbourhood reviews
Up to half an hour - once every 2 years
Tell us how satisfied you are with the services in your neighbourhood and help us improve on them.
Resident Representative
Minimum 4 contacts a year
Be our ‘eyes and ears’ on the ground, to keep us up to date on local issues.
Mystery shoppers and tenant inspectors
Minimum 1 contact a year
Help to give a reality check on our services.
Service Evaluation Group
Attending 7 meetings over a maximum 6 months
Be part of a group of residents who choose a service area to look at, check if we are doing what we should be doing, do best practice research and bench marking, and report the findings with recommendations for improvements directly to managers.
Editorial Panel
3 to 4 contacts a year
Contribute ‘on-line’ to our newsletters and customer leaflets helping us to focus on ‘you said, we did’ stories.
Regional Advisory Panel
6 meetings a year
Be part of a panel of residents, each representing a specific constituency, to help us improve our communities.
Complaints and compliments
A few minutes
Tell what we are doing well and not so well to help us improve our services.
We want to hear about the issues that concern you and welcome your suggestions for changes and improvements. You know your community! With your support we can work together to improve the quality of life for our residents and their neighbourhoods.
We provide free training, and pay all out of pocket expenses for our volunteers. Residents who have got involved have found it can help them increase their confidence and develop their skills. It can be a great way to meet others, and a stepping stone to other opportunities.
For more information on how you can get involved, please visit one of the following websites:
Home | Sitemap | Accessibility | Legal | Privacy | Data Protection | Contact Us
3 Bede Island Road, Leicester, LE2 7EA. Tel: 0116 257 6700 Please note that all calls may be recorded for training and monitoring purposes.