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Help Centre 


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Residents and customers of LHA can access a wide range of services through the LHA website, where you can pay your rent and check your rent statement online and report a repair.

Like many people, you may be missing out on the financial help you are entitled to through welfare benefits. Our easy to use Benefit Entitlement Calculator may help if you are unemployed and looking for work, on a low income, retired, bringing up children, ill or have a disability or are a carer for someone.  Use our calculator now to work out how much you could claim and how to claim.

Use our simple Benefits Checker to work out how much you could claim. 

If you have a maintenance request, you can report it online here or you can contact the Customer Contact Centre on 0116 257 6716*. Please try to have your repairs booklet with you when you call.

Please use the same number to report a repair by phone 0116 257 6716*. Again, it would be useful to have your repairs handbook with you.  We are open between 9am and 5pm weekdays, or at any other time for emergencies only.  If you have a repair which is not an emergency you can also email us on repairsteam@lha-asra.org.uk. Alternatively, you can report a repair to us online using our new Interfinder Service from Northgate. This simple graphic tool will allow you to easily report the repair to us at your convenience 24 hours a day 365 days a year.

You can also use the LHA website to download the LHA tenant handbook, which contains useful information about your home, including a guide to your tenancy agreement, rent, repairs, safety and security, and an introduction to our services.

If you wish to contact us about a maintenance request, please use our online form

* Please note that all calls may be recorded for training and monitoring purposes.

“Building Better Homes, Better Communities, and Better Lives”

3 Bede Island Road, Leicester, LE2 7EA. Tel: 0116 257 6716
Please note that all calls may be recorded for training and monitoring purposes.

Midlands Excellence Specialist Category Awards Highly Commended  Call Centre & Customer Service Awards 2011 Winner  National Customer Service Awards 2010 Winner  Top 50 Call Centres for Customer Service 2010  TSA - Telecoms Code Accredited 

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