Contact Centre 

One of the most important support services the LHA-ASRA Group offers is our 24-hour telephone response system, which is available 365 days a year to over 15,000 residents, landlords and other clients across the East Midlands, and London.

Providing a wide range of services for customers to choose from, Service 24 is managed by experienced operators who are equipped with state-of-the-art IT systems. All operators are trained to respond calmly to any situation, ranging from floods, fire and vandalism to requests for support of vulnerable people; from medical emergencies to gas leaks and power failures.

Services include:

• Out of hours emergency repairs and maintenance
• Community alarm monitoring
• Mobile warden visiting
• Secure key holding
• Daily calls to residents of sheltered schemes
• Disaster recovery systems
• Lone worker monitoring
• Telephone support for people with mental health problems
• Gas emissions monitoring
• Out of hours telephone answering

For further details about Service 24, please visit the LHA website.

For out of hours emergency repairs call 0845 389 1777 or 0116 257 6716

(To find a home, report a repair and for general queries please telephone between 8am and 8pm)