Contact Centre
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Contact Centre 


Call centre

One of the most important support services the LHA-ASRA Group offers is our 24-hour telephone response system, which is available 365 days a year to over 15,000 residents, landlords and other clients across the East Midlands, and London.

Providing a wide range of services for customers to choose from, Service 24 is managed by experienced operators who are equipped with state-of-the-art IT systems. All operators are trained to respond calmly to any situation, ranging from floods, fire and vandalism to requests for support of vulnerable people; from medical emergencies to gas leaks and power failures.

Services include:

  • Out of hours emergency repairs and maintenance
  • Community alarm monitoring
  • Mobile warden visiting
  • Secure key holding
  • Daily calls to residents of sheltered schemes
  • Disaster recovery systems
  • Lone worker monitoring
  • Telephone support for people with mental health problems
  • Gas emissions monitoring
  • Out of hours telephone answering

For further details about Service 24, please visit the LHA website.

“Building Better Homes, Better Communities, and Better Lives”

3 Bede Island Road, Leicester, LE2 7EA. Tel: 0116 257 6700
Please note that all calls may be recorded for training and monitoring purposes.