Contact Centre 

One of the most important support services the LHA-ASRA Group offers is our 24-hour telephone response system, which is available 365 days a year to over 15,000 residents, landlords and other clients across the East Midlands, and London.

Providing a wide range of services for customers to choose from, Service 24 is managed by experienced operators who are equipped with state-of-the-art IT systems. All operators are trained to respond calmly to any situation, ranging from floods, fire and vandalism to requests for support of vulnerable people; from medical emergencies to gas leaks and power failures.

Services include:

• Out of hours emergency repairs and maintenance
• Community alarm monitoring
• Mobile warden visiting
• Secure key holding
• Daily calls to residents of sheltered schemes
• Disaster recovery systems
• Lone worker monitoring
• Telephone support for people with mental health problems
• Gas emissions monitoring
• Out of hours telephone answering

For further details about Service 24, please visit the LHA website.

For out of hours emergency repairs call 0116 257 6716

(To find a home, report a repair and for general queries please telephone between 9am and 5pm. An emergeny repairs service operates outside these hours)